CCMA Sponsor Webinar - Jabra - How to provide great Customer Experiences using data

Date: 08/09/2021

Venue: Webinar 2 p.m.

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We are delighted to be joined by our Silver sponsor Jabra to discuss how data can help you grow CX by providing metrics that empower contact centres to build stronger brand loyalty. Did you know that you can cost-effectively source this real-time data via your headsets? The live insights provided by Jabra headsets help contact centres and BPO’s remain agile and make the necessary business decisions to boost agent productivity and CSAT scores. In this webinar we’ll reveal how we supported one of our Contact Centre customers to take their customer service to the next level, using voice analytics from our devices. 

Specifically we will discuss:

  • Evolving Contact Centre Trends
  • Flexible Working and the CX Challenge
  • How to Empower Advisors
  • Provide a life demonstration of Jabra Analytics
  • Share Client Case Study - Moneypenny

Our speakers for this webinar will be Eamonn Faughnan – Jabra Enterprise Sales Manager, Ireland and Lee Davis – Jabra Enterprise Software Development Manager. 

This webinar will commence at 2 p.m. and finish no later than 2.45 p.m. 

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