CCMA Sponsor Webinar - NiCE - Empowering CX: Turning Knowledge into Revenue with AI.

Date: 25/11/2025

Venue: Webinar 11 a.m.

In today’s competitive Irish market, customer expectations are higher than ever. Businesses must deliver fast, accurate, and personalised support while maintaining efficiency across sales, marketing, and service channels. Yet, many organisations still struggle with fragmented systems, outdated content management, and a lack of actionable insights.

This webinar will explore how AI-powered knowledge management can transform customer experience from a cost centre into a revenue generator.

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Drawing on real-world case studies from global leaders in manufacturing and consumer goods, we’ll show how integrating platforms like NICE CXone Expert can:

  • Unify knowledge across teams, systems, and customer touchpoints.
  • Empower agents with contextual, timely information for every interaction.
  • Enhance self-service capabilities, reducing call transfers and resolution times.
  • Deliver cross-department visibility into the customer journey.
  • Leverage AI to continuously learn, adapt, and improve content relevance.

Attendees will gain practical insights into building a Knowledge Centre of Excellence, enabling them to:

  • Increase customer loyalty through personalised experiences.
  • Improve operational efficiency and agent productivity.
  • Unlock new revenue streams from product documentation.

Whether you’re in manufacturing, retail, or services, this session will equip you with the strategies and tools to ignite your AI potential and deliver exceptional customer experiences tailored for the Irish market.

This is a 45 minute webinar commencing at 11 a.m. 

Our Speakers: 

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