CCMA Sponsor Webinar - Puzzel and Xcentuate - How to make your Contact Centre Profitable

Date: 12/05/2023

Venue: Webinar 11 a.m.

We are delighted to be joined by the team from our new Gold corporate sponsor Puzzel and their Irish partner Xcentuate for this webinar.

The topic for discussion on this webinar is How to make your Contact Centre profitable.

View Webinar Recording Here 

Our panel will discuss the following:

  • How to make your contact centre profitable
  • How businesses can use sales intelligence to increase their revenue and bookings
  • How contact centre managers can use Work Force Management tools to optimise their resources and increase agent retention whilst improving customer satisfaction
  • Reducing costs for onboarding new agents
  • Let’s bring digital engagement to the customer, how to have an omnichannel contact centre solution even if you don’t have a large contact centre

In addition to the above we will be demonstrating the platform to give you a sneak peak at the power of Puzzel.

Our speakers are:

We can’t wait to see you there!

This webinar will commence at 11.00 a.m. and conclude at 11.30 a.m. 

Please note competitors to Puzzel are kindly requested not to register for this event.

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