CCMA Sponsor Webinar - ServisBOT - Spin up a Bot in 48 hrs to Deflect Calls and Automate Responses: The AA Story

Date: 15/04/2020

Venue: Webinar 2 p.m.

CCMA is endeavouring to keep you informed of technologies to help you better support your customers and contact centre employees during this period. 

On this webinar ServisBOT together with their client, the AA, will share their case study highlighting:

  •  3 simple steps to deploy a powerful AI bot solution that deflects calls and automates responses to customer queries, while supporting human handover. 
  • Learn how the AA deployed a solution in 48 hrs to route incoming calls from their ACD/IVR to a message channel, immediately sending customers a bot to interact, realizing immediate results.
  • Discover how the AA’s bot solution integrates with their Zendesk live chat so that agents can handle complex queries that the bot hands-off.

The webinar will be hosted by:

  • Cathal McGloin, CEO, ServisBOT
  • Dee Roberts, Director of Contact Centre Transformation 

The webinar will begin at 2 p.m. and conclude no later than 2.45 p.m. 

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