CCMA Sponsor Webinar - Talkdesk - The Data-Driven Way to Win in Customer Experience

Date: 23/02/2022

Venue: Webinar 2 p.m.

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The modern world is changing fast, and often in ways we don't expect. So how can we empower front-line staff to make more informed decisions and resolve queries quickly & correctly? Delivering better CX is driven by the power of data - from identifying root causes of customer issues, to engaging them in the right way at the right time. You need the best tools to learn, adapt and deliver top-class CX.

Our speaker Colin Mann is a CX Evangelist at Talkdesk and EMEA Marketing Director. Colin has 22 years of experience working for global technology companies, resellers, and clients in roles covering North America, EMEA, and APAC. At Talkdesk, Colin is at the forefront of the conversation around how Enterprises are rapidly making the transition to Cloud-based Customer Experience and Contact Centre technologies.

Topics to be discussed include: 

  • Uncover why customers call you: spot the patterns
  • Find new ways of serving customers, faster
  • Learn how the big brands use speech and text technology to analyse interactions 

This webinar will begin at 2 p.m. and finish no later than 2.45 p.m.

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