CCMA Sponsor Webinar - Talkdesk - Customer Service Agents; AI’s Greatest Strength
Venue: Webinar 2 p.m.
The next generation of customer service tools are infused with Artificial Intelligence (AI) and can drive practical automation of use cases. But AI in the contact centre needs customer service agents to fine-tune its accuracy. During this session we will discuss how customer service agents can operate and train AI bots without coding, thereby lowering the barrier to AI adoption.
Reasons to attend:
- Learn how contact centres can turn AI into ROI
- Discover why agents are the secret sauce of AI
- Understand how to reduce professional services costs, like hiring data scientists
This webinar will commence at 2 p.m. and finish no later than 2.45 p.m.
About the Speaker
Jay Gupta has over 17 years of experience working for global technology and telecommunication companies across EMEA and APAC. During her tenure with Talkdesk, she has been at the forefront of AI innovation. Jay holds an Msc in Information Systems and completed a thesis on personalisation technology from Queen Mary, University of London.
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