CCMA Sponsor Webinar - Welltel - What Will Your Contact Centre Be Like Post Lockdown?
Venue: Webinar 2 p.m.
On this webinar we will discuss the changing landscape for Customer Contact Centre Operations. A survey on the UK contact centre industry will provide insight on the impact of Covid 19 on operations and plans for the future.
Agenda will be as follows:
|2.00 - 2.05 p.m.||Welcome and Introductions||Damien O'Rourke, Enterprise Business Development Manager, Welltel.|
|2.05 - 2.20 p.m.||A summary of Key Survey Findings||Michael Gray, Director, Pitch Marketing Communications.|
|2.20 - 2.30 p.m.||The Contact Centre Industry in 2021||Jay Gupta, Senior Product Manager, Talkdesk.|
|2.30 - 2.45 pm.||Q & A Session|
About the Speakers
Damien O'Rourke, is a professional within the ICT industry with 19 years progressive experience within ICT markets national and internationally.
Michael Gray is a homeworking, CX and Contact Centre Technology specialist. He has supported both fast-growing marketing-led businesses such as Garlands Call Centres and Sensée and established industry leaders such as Intel Dialogic, O2, BT, Aspect Software, IBM and Nortel. In 2014, he helped found and operate the UK HomeAgent Forum.
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