CCMA Sponsor Webinar - Workair Series – Event 2 : Dialpad & The Future of Customer Engagement & Experience powered by AI

Date: 27/04/2022

Venue: Webinar 2 p.m.

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We are delighted to be joined by our sponsors Workair and their partners Dialpad to discuss how advances in AI are going to change how you view your business and the rapid advancements in this technology that are going to edge you above your competitors.  We will consider how AI embedded Customer Engagement is making customer interactions seamless and easy whilst supporting your advisors by reducing call times and simplifying triaging common queries and many other interactions. 

Our speaker Tim Porter, is a Senior Director with Dialpad. Tim has over 20 years experience in the CX industry including as Founder, CEO,  and Advisor working with companies including Kare, Apple, Google, Shazam & Coca Cola. 

Tim will specifically discuss the following:

  • The future of digital experience/communications
  • How the newest AI technology is going to radicalise the workforce
  • How AI can improve customer engagement and customer experience
  • Supporting your customers through optimising the leading AI digital experience products 

This webinar will commence at 2 p.m. and finish no later than 2.45 p.m.

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