CCMA Sponsor Webinar - Workair Series Featuring 8x8 - CX & Technology Market Predictions for 2023 and beyond
Date: 14/09/2022
Venue: Webinar 2 p.m.
We are delighted to continue our series of webinars with Workair. In this webinar Workair will be joined by Andy Rawll, Senior Manager in the Global Product Marketing team for 8x8. We will discuss CX & Technology predictions for 2023 and beyond.
Specific topics to be discussed are:
- The move to proactive interactions
- The need for workstyle flexibility
- The realisation that the gig economy is here to stay;
- How AI will help drive the verticalization of the customer experience and journey
Andy will also consider current CX challenges and supports available:
- The cost of doing nothing - the opportunity cost of not moving to the cloud
- eXperience Communications as as Service - why fully integrated communications (CC + UC) optimize RoI
- The power of analytics in the CX economy - how AI-driven insights and intelligence drive results
- Contact Centre buyer's checklist - taking the guesswork out of your decision
- Solve for Teams - how best to embrace Microsoft's collaboration environment
About the Speaker - Andy Rawll is a Senior Manager in the Global Product Marketing team for 8x8, based in London. With over 30 years' experience in business development, channel management and marketing roles, he has witnessed the evolution of the telecoms market from early days of carrier deregulation, through the rocket-ride and bubble-burst of the internet boom and then onward to the emergence of cloud communications. In his current position he leads go-to-market activities for globalisation, analytics and integrations, including 8x8's value-added solution for Microsoft Teams.
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