CCMA Webinar - AI burnout? Why Team Leaders matter more than ever!
Date: 09/05/2025
Venue: Webinar 12 noon
Team Leaders are vital in contact centres where AI generates transcripts or prompts, as agents might feel like mere "mouthpieces" for AI, losing autonomy and feeling disempowered. Leaders help by providing coaching, encouraging agents to see AI as a supportive tool, and ensuring they retain control over customer interactions.
Join us for this 30-minute webinar to hear more and find out how to support your team in adapting to the the new challenges AI is presenting.
Our host Cormac Murphy, Founder at FirstLineCoach.com will over the course of this 30 minute webinar share valuable insights and give practical tips on how to support your teams.
The webinar will commence at 12 noon and conclude at 12.30 p.m.
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