CCMA Webinar - Clearing The Backlog - How AI Can Help!
Date: 30/01/2026
Venue: Webinar 12 noon
When the backlog builds, everything slows down. Resource shortages can build a case backlog which can be hard to clear. How can AI help?
We will discuss:
- How backlogs happen -- how often they occur
- The elements of AI supported backlog clearance
- Use AI tools inside the CRM? or 3rd party support.
- What efficiency gains are possible?
- The human element, what is the ask of the case owners
- Questions and discussion
The webinar will be delivered by Cormac Murphy Founder FirstLine Coach.
The webinar will commence at 12 noon for 30 minutes.
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