CCMA Webinar - How can AI help Smaller Customer Service Centres Redesign their operations to deliver better CX - Cormac Murphy Ennovate Consulting
Date: 26/09/2025
Venue: Webinar 2.00 p.m.
Come to this seminar to hear how you can do more with your current team and build a more rewarding place to work.
Cormac Murphy Partner at Ennovate Consulting will share insights on How can AI help Smaller Customer Service Centres Redesign their operations to deliver better CX.
Specifically we will discuss:
- What actually is available in AI and how hard is it to manage?
- Inbound helpline or Case Managed workflows -- has the balance point shifted?
- What will this mean for your Telco Costs - Agent licences?, Calls?, Tokens? -- what else and how much?
This is a 30 minute webinar commencing at 2.00 p.m.
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