CCMA Webinar - How to Avoid the 5 most common mistakes in Contact Centre Operations in 2024 - Dara Kiernan KPI Consulting
Date: 12/01/2024
Venue: Webinar 12 noon
As a New Year begins in this webinar Dara Kiernan of KPI Consulting will discuss the 5 top mistakes that are made in many contact centre operations. More importantly he will share his insights on how to avoid them. In this 30 minute webinar CCMA members can put their CX operation challenges to Dara and he will give guidance on how to overcome them. Join us for 30 minutes to help kick off your New Year with fresh insights and valuable advice.
Dara Kiernan, of KPI Consulting Ireland is a leadership development & contact centre consultant who has spent more than 15 years working with teams in contact centres spanning multiple industries. Whilst implementing various performance improvement strategies, he has identified common mistakes which impact customer satisfaction and operational efficiency.
Topics to be discussed include:
- Training and Development
- Call Routing and Queue Management
- Inefficient Use of Technology and use of AI
- Monitoring and Quality Assurance
- Lack of Personalisation
The webinar will commence at 12 noon and finish at 12.30 p.m. If you have any questions you would like to put to Dara in advance of the webinar please email them to dorothy@ccma.ie
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