CCMA Webinar - Imagination over Investment: How to do more with less in Your Contact Centre - Dara Kiernan KPI Consulting
Date: 19/09/2025
Venue: Webinar 12 noon
In contact centres, it’s tempting to believe that more budget equals better results. But some of the most effective, lasting changes come from teams who had no choice but to think differently. In this fast-paced, 30-minute webinar, leadership & contact centre consultant and author Dara Kiernan Founder KPI Consulting, will share real-life stories and practical examples from over 25 years in the industry – showing how resourcefulness, imagination, and a dash of humour can deliver results that money alone can’t buy.
Contact centre leaders are under constant pressure to improve results, keep teams engaged, and deliver excellent customer experiences – often without the luxury of a big budget. This session arms you with practical tools, quick wins, and a mindset shift that turns constraints into an advantage.
Key Takeaways - by the end of the webinar, attendees will:
- Leave with fresh, budget-friendly ideas they can apply immediately in their contact centre.
- Use a simple framework for solving problems without defaulting to spending.
- Know techniques for engaging teams so solutions are co-owned and long-lasting.
- Feel inspired to turn everyday constraints into creative opportunities.
Attendees will leave with practical, low-cost ideas and a clear approach to problem-solving they can apply the moment the webinar ends.
You will not only leave with new ideas, you will be ready to try them the very next day!
About Dara Kiernan
Dara Kiernan is a leadership & contact centre consultant, keynote speaker, and author who has transformed contact centres and customer experience operations across Ireland’s public and private sectors. He has led everything from large-scale service improvements to high-pressure crisis operations – including Ireland’s COVID-19 Contact Tracing Centre.
A master of making the most of what’s available – or possibly just naturally mean and tight-fisted – Dara combines deep operational expertise, a sharp eye for practical solutions, and a dash of humour from his 20 years in stand-up comedy.
This webinar will commence at 12 noon and finish at 12.30 p.m.
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