CCMA Workshop - Is Your CX Ambition Matched by Your CX Maturity?
Date: 02/12/2026
Venue: Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.
Join us for an interactive CX workshop designed to inspire reflection, spark fresh thinking and turn ambition into action.
Delivering exceptional Customer Experience (CX) takes more than ambition. It requires the right strategy, capabilities, culture and commitment to bring your brand promise to life.
How well is your organisation positioned to deliver on its CX ambition? And where are the opportunities to do even better?
We invite you to join us for a highly engaging, participative 3-hour workshop where you'll have the opportunity to step back from the day-to-day, reflect on your organisation's current CX maturity and explore what it takes to deliver CX excellence.
Led by Ceara Nevin and Anna Owczarczyk, Consulting Directors at W5, this interactive session will encourage honest reflection, fresh perspectives and practical thinking about the future of CX in your organisation.
What will we explore together?
- Where are you today? Reflect on your current CX approach, what's working well and how effectively it delivers on your brand promise.
- Where are the gaps? Explore the key components of CX excellence and identify where your organisation's current capabilities may be falling short of its ambitions.
- Where could you go next? Identify opportunities to close those gaps, strengthen your CX approach and prioritise the actions that will make the greatest difference.
What will you take away?
You'll leave with a clearer understanding of your organisation's CX strengths, gaps and opportunities, together with a practical view of where to focus your efforts in 2027 to drive meaningful progress towards CX excellence.
Come ready to reflect, contribute, challenge your thinking and leave inspired to take action.
Workshop details
Duration: 3 hours
Time: 9:30 am – 12:30 pm
Please note there is a charge of €75 for CCMA members to attend this workshop, €100 for non CCMA members.
We look forward to welcoming you!
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