CCMA Workshop - Introduction to CX Journey Mapping
Date: 09/09/2026
Venue: River Lee Hotel, Western Road, Cork.
Join us for an engaging 3-hour workshop designed to strengthen your practical understanding of customer journey mapping and its essential components.
Equip yourself with the tools and confidence to drive organisational success through more positive customer experiences.
This interactive workshop will be led by Elaine Donohoe Managing Director W5, and Ceara Nevin Consulting Director W5.
In this session, you will:
- Learn how to prioritise key journeys and identify the personas involved.
- Discover how to bring these elements together in effective journey maps.
- Consider your key stakeholders and how to secure buy-in to ensure lasting impact.
You’ll leave the workshop with a view of your priority journeys, personas, and stakeholders.
This 3 hour workshop will commence at 12 noon and conclude at 3.00 p.m.
There is a fee of €75 to attend and refreshments will be provided. Places limited to 20.
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