CCMA Workshop - Unlock the Power of Customer Journey Mapping - W5
Date: 09/10/2025
Venue: Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.
Join us for an engaging 3-hour workshop designed to strengthen your practical understanding of customer journey mapping and its essential components.
Equip yourself with the tools and confidence to drive organisational success through more positive customer experiences.
This interactive workshop will be led by Elaine Donohoe Managing Director W5, and Ceara Nevin Consulting Director W5.
In this session, you will:
- Learn how to prioritise key journeys and identify the personas involved.
- Discover how to bring these elements together in effective journey maps.
- Consider your key stakeholders and how to secure buy-in to ensure lasting impact.
You’ll leave the workshop with a view of your priority journeys, personas, and stakeholders.
This 3 hour workshop will commence at 9.30 and conclude at 12.30 p.m.
There is a fee of €50 to attend and refreshments will be provided. Places limited to 20.
Reserve a Place at This Event
If you would like to book a place at this event, please click on the button below.