Sponsor Webinar - Sensée - Building a Strong Team Culture in Hybrid Environments

Date: 10/11/2021

Venue: Webinar 2 p.m.

We are delighted to be joined by the team from Sensée for this sponsor webinar which will focus on how to build a sense of togetherness in hybrid (home/office) contact centre environments.  Rob Smale, CXO, Sensée and Jason Webster, Head of Contact Centre, Staysure Insurance will discuss their experience and provide valuable insights on building and maintaining a hybrid team.

Sensée’s Rob Smale will give pointers to successful home and hybrid working based on the company’s 17 years’ experience of operating a work-from-home contact centre operation.  He'll be joined by Jason Webster from Staysure, a leading Travel Insurance business, who will provide a view of some of the challenges and the practical home and hybrid solutions they’ve implemented.

There will also be a Q&A session where CCMA members and guests can discuss their burning challenges in an open forum.  Topics to be discussed will include:

  • How do you replicate virtually the ‘team office’ feeling for homeworkers?
  • How do you build a Digital Workplace where workers on the same work mission can learn, share, celebrate together, regardless of whether they Work from Home or from the Office?
  • What key skills do Leaders & Managers need to modify to meet the needs of those working from home or operating in a Hybrid setting?

About Sensée

Sensée is a home and hybrid working contact centre specialist.  Our 1400 fully-employed advisors and managers help well-known organisations including Bupa and Staysure deliver brilliant customer service, while our experienced consultants deliver a broad portfolio of consultancy and best practice services.  Sensée services are underpinned by an innovative technology ecosystem that supports clients at every step of the homeworking journey - from recruitment and on-boarding to scheduling, communication and management.

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