Sponsor Webinar - CallMiner - Beyond NPS - The Future of Listening to Your Customers
Date: 09/07/2025
Venue: Webinar 3 p.m.
Traditional customer feedback mechanisms, such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT) surveys, have been longstanding tools in gauging customer sentiment - but how effective are they at providing context-rich insights from your customers?
Join this powerful panel of women CX leaders as we explore how to break from solely relying on legacy feedback tools and embrace innovative, AI-driven insights that enhance traditional methods to deliver optimised results.
In this live online session, we’ll dive into:
- The limitations of traditional CX surveys (like NPS and CSAT)
- How real-time, unsolicited feedback is reshaping customer understanding
- What is in store for the future of customer feedback
- The ethical, strategic, and technological shifts every CX leader must prepare for
- The role women in CX are playing in leading this transformation
Don't miss your chance to save your spot!
This is a one hour webinar commencing at 3 p.m. and concluding at 4 p.m.
Reserve a Place at This Event
If you would like to book a place at this event, please click on the button below.