Sponsor Webinar - CallMiner - Beyond NPS - The Future of Listening to Your Customers

Date: 09/07/2025

Venue: Webinar 3 p.m.

Traditional customer feedback mechanisms, such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT) surveys, have been longstanding tools in gauging customer sentiment - but how effective are they at providing context-rich insights from your customers?

Join this powerful panel of women CX leaders as we explore how to break from solely relying on legacy feedback tools and embrace innovative, AI-driven insights that enhance traditional methods to deliver optimised results.

REGISTER HERE

In this live online session, we’ll dive into:

  • The limitations of traditional CX surveys (like NPS and CSAT)
  • How real-time, unsolicited feedback is reshaping customer understanding
  • What is in store for the future of customer feedback
  • The ethical, strategic, and technological shifts every CX leader must prepare for
  • The role women in CX are playing in leading this transformation

Don't miss your chance to save your spot!

This is a one hour webinar commencing at 3 p.m. and concluding at 4 p.m. 


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