Sponsor Webinar - CallMiner - How to Balance Efficiency & Human Expertise in QA Automation
Date: 07/03/2024
Venue: Webinar 12 noon
Contact centre management relies heavily on quality assurance, yet the scarcity of skilled resources often limits QA to manual reviews of small sample sizes, resulting in missed calls and valuable insights. So, how can organisations optimise their QA journey by using automation to monitor areas like compliance and process adherence, while strategically incorporating manual scoring to enhance coaching programmes with tools like conversation intelligence?
As a new CCMA Silver sponsor we are delighted to be joined by CallMiner’s Mark Lockyer Sales Director and Ben Harper Solution Architect, who will be hosting this live demonstration and discussion to share their expertise on the continuous nature of automating QA and the potential for technology to enable sustained long-term outcomes. They’ll showcase how to enhance QA efficiency, agent satisfaction, and customer experience, to ensure happier employees, lower costs, increased compliance, and satisfied customers.
Join us to take away insights on:
- Building QA efficiency and effectiveness
- Enhancing agent satisfaction and retention
- Driving CX and business improvements
This webinar will commence at 12 noon and finish no later than 12.45 p.m.
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