Sponsor Webinar - IRIS Clarity - Digital CX – An Innovation Solution to Enhance your Voice Contacts

Date: 09/02/2024

Venue: Webinar 12 noon


"In a digital age, live voice contacts matter even more in providing a high-quality customer experience.” McKinsey.

In this 45 minute webinar, we’ll be delving into the evolving role of voice in customer interactions and its emerging status as the key premium channel - especially for financial services brands.

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Our panellists Tom Darnell of IRIS Clarity, Karl Preshaw from Freedom Insurance and Dara Kiernan of KPI Consulting will be discussing:

  • The voice channel’s journey from plummeting popularity, to go-to option for VIP customers and conversations.
  • It’s vital role for conversations that are complex, sensitive, or confidential - in particular for vulnerable customers, and the FCA Consumer Duty.
  • Showcase the technology used by teams in Formula 1 that is helping to lift the voice channel to the quality the customers are demanding.
  • Client Case - Study Freedom Insurance.
  • Q&A.

The webinar will commence at 12 noon and conclude no later than 12.45 p.m. 

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