Sponsor Webinar - Workair & 8x8 - Conversational AI: How self-service environments can optimise customer engagement, drive efficiency & deliver exceptional CX

Date: 29/03/2023

Venue: Webinar 11 a.m.

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There is a renewed interest in enhancing buyer experiences by accommodating dynamic consumer preferences of communication.  It is predicted that by 2031, conversational AI chatbots and virtual assistants will handle 30% of interactions that would have otherwise been handled by a human agent.  According to McKinsey, organisations that use technology to revamp customer experiences can expect to increase customer satisfaction and boost conversion rates and growth by 20%.  In this session, 8x8 will explore how to bring together essential information from the growing number of digital channels available and use real-time insights, diagnostic, predictive, prescriptive and cognitive data to provide enterprise intelligence that will enable you to build workflows and automate processes that optimise customer engagement and improve business efficiency.

On this webinar we will:

  • Explore the biggest challenges holding back digital leaders
  • Discover the cloud communications tools making automation easier
  • Share real examples of using communications technology and automation to add value
  • Reveal the latest Self-serve and automation trends

Our speaker is Jonathan McKenzie 8x8’s s Senior Contact Centre Product Manager . With over 15 years of experience in large-scale self-service transformations, including IVR application design, consulting and sales, his work involves creating new ways to build brilliant and connected customer experiences which enable customers the ability to use Self Service automation across digital or voice channels utilising conversational AI within contact centres.

The webinar will commence at 11 a.m. and finish no later than 11.45 a.m. 

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