Vinters Federation of Ireland - Head of Operations
About the Organisation
The Vintners’ Federation of Ireland is the leading representative body for the pub sector outside the greater Dublin area. We support our members through advocacy, networking, advice and sector-wide initiatives. Our membership is at the heart of everything we do, and we are committed to delivering high-value services, engagement, and support. As we continue to grow and modernise, we are investing in member services, digital infrastructure and operational excellence to better serve our members and the wider sector.
Role Overview
The Head of Operations is a senior leadership role responsible for the effective and efficient running of the association’s internal operations. This includes oversight of IT systems, administration, governance support, and strategic project delivery. The successful candidate will be a systems thinker with strong operational and digital expertise, capable of driving innovation and continuous improvement.
How to Apply - Please contact Ciara D’Arcy at ciara@weareimpetus.com for further information or to apply for this role.
Key Responsibilities
In addition to working closely with the association’s Chief Executive Officer and members of the leadership team to design and deliver on the strategic goals of the VFI, the role holder’s responsibilities will include:
Operational Strategy & Leadership
- Develop and implement operational plans aligned with the association’s strategic objectives.
- Collaborate with other teams to ensure smooth delivery of services and initiatives.
- Support the Chief Executive in translating strategic goals into operational outcomes.
IT & Digital Infrastructure
- Oversee the development, implementation, and maintenance of IT systems, including CRM, websites, and digital and collaboration tools.
- Ensure data protection, cybersecurity, and compliance with relevant regulations (e.g. GDPR).
- Manage relationships with technology vendors and lead digital transformation projects.
- Drive technology adoption and data driven decision making and initiatives.
Event Management
- Manage and oversee the vendors and partners in the provision of event management services, including conferences/AGM, committee meetings and social outings
- Attending events and external meetings as required.
Administration
- Ensure efficient administrative systems and processes across the organisation.
- Oversee office management, including materials for distribution to members.
- Maintain accurate records, including accounts records and ensure timely reporting to internal and external stakeholders.
- Support and provide input to colleagues in delivering membership services and communications to members.
Governance & Compliance
- Support the preparation and coordination of Management Committee meetings, including agendas, papers, minutes, and follow-up actions.
- Compile and coordinate the production of the association’s Annual Report, working with relevant teams and contributors.
- Ensure compliance with legal, regulatory, and governance requirements.
Strategic Projects
- Lead or support key initiatives to deliver VFI’s strategic goals.
- Collaborate with internal and external stakeholders and partners to enhance operational impact and member value.
Person Specification Essential
- Proven experience in a senior operations role ideally within a member-based organisation
- Proven experience of managing IT systems, previous experience with data management and CRM systems
- Experience supporting governance processes and producing formal reports.
- Experience of managing vendors and suppliers.
- Strong organisational, analytical, and problem-solving abilities.
- Excellent communication and stakeholder management skills.
- Strong leadership and project management skills.
How to Apply - please contact Ciara D’Arcy at ciara@weareimpetus.com for further information or to apply for this role.