White Papers
Working from Home Best Practice Guidelines
(261KB)
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2019 - GENESYS - State of Customer Experience research
(1.3MB)
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2019 - GENESYS - Employee engagement: Not Just a Nice to Have
(100KB)
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2019 - GENESYS - Planning and Managing Your Omnichannel Workforce
(82KB)
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2019 - GENESYS - Midsized Call Centers take a Digital-first Approach
(516KB)
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2017 - INSIDESALES.COM - Time Based Closing Strategies: The High Cost Of Procrastination
(1.1MB)
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2017 - INSIDESALES.COM - The State Of Artificial Intelligence
(1.0MB)
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