Bringing Shared Services into the Civil Service

Insight from 2015 CCMA Award Winner - PeoplePoint NSSO, DPER.


The establishment of Shared Services Centres (SSC) in a number of areas is a core part of Government reform plans to restructure and modernise how the Irish Public Sector does business. The Human Resources SSC known as PeoplePoint won the accolade Shared Services Centre of the Year at the 2015 CCMA Awards.

A CCMA Members Forum will take place next Wednesday morning 14th September at the PeoplePoint award winning SSC. The establishment of a HR Shared Services Centre meant surmounting a number of major challenges and required significant process design and the implementation of new technology. Staff training and change management were equally critical to the new centre's success. 


PeoplePoint provides HR and pension administration shared services on behalf of 35 Government Departments and Public Service Bodies for 30,000 civil servants. It is part of the National Shared Service Office (NSSO) within the Department of Public Expenditure and Reform. Shared Services is a reform priority for the Government. 

In awarding the title Shared Services Centre of the Year to PeoplePoint the CCMA judging panel congratulated the PeoplePoint team on their work in demonstrating the value of the shared service model and ultimately achieving better public service value. 

If you would like to attend this event please contact CCMA at