Blog

19th August, 2020

People, Spaces and Technology: Enabling Success in the Virtual Contact Centre

The methodology we have used to turn on our global virtual contact center follows the principle of: “People, Spaces and Technology”.

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14th July, 2020

We are Delighted to Announce that Applications are Open for the 2020 Irish Customer Contact and Shared Services Awards

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15th May, 2020

CCMA’s Success with New Online Community Chat Initiative

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05th May, 2020

A Bit of Fun During Covid-19 - Enter the WFH Contest

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24th February, 2020

Proven strategies to manage remote teams more effectively

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10th January, 2020

2020 CCMA People Leader Development Programme

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06th December, 2019

CCMA Wish you Happy Christmas

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14th November, 2019

2019 CCMA Awards Streamed Live

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05th November, 2019

CCMA Irish Customer Contact & Shared Services Awards 2019 - Announcing the shortlist for individual Award Categories

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17th September, 2019

How organisations are responding to technology disruption

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21st August, 2019

How to Translate Customer Experience Strategy into Actionable Behaviours

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24th July, 2019

2019 CCMA Awards - Judges Call Listen Back Now

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