CCMA announces CX Evolution Leadership Summit 2019

CCMA releases action packed agenda for this year’s annual CX Evolution Leadership Summit…


2019 CCMA CX Leadership Summit

We are delighted to announce Dr. Andrea C. Johnson, Director Global Business Systems, Workhuman as our keynote speaker for this year’s CCMA annual leadership summit which takes place on Thursday 23rd May, 2019 in Killashee House Hotel, Naas, Co. Kildare.

Acknowledged as a brilliant, invested and energetic senior technology leader, Dr Johnson is highly experienced in human-centred change management, digital transformation and creating high-performance teams through targeted coaching and personal development.

In addition to this fabulous keynote, we are really excited to announce a great line up of speakers which promises some great content around the delivery of CX excellence in the digital era.

Here is a brief snippet of some of the exciting content that we have lined up for the summit event:

Presentation Speaker
Harnessing the winds of change to make work more human Dr Andrea C. Johnson, Workhuman (Keynote)
The Digital Revolution Matt Buttery, Head of Digital Sky Ireland
Launch of the CX Transformation Strategy, Vision & Roadmap for Ireland Mary Buckley, Executive Director IDA
Accelerating your teams potential through effective coaching Karen Quinlan Byrne, Senior Manager Global Quality & Coaching, Electronic Arts
The rise and rise of the Chief Customer Officer Emma Sutton, Senior Customer Director EMEA, Oracle
Working with Mindfulness Maurice Whelan, Founder Unleash Potential
Report on 2019 CCMA Members Study Shauna Callagy, Associate Director Coyne Research

We also welcome an impressive group of senior industry executives to our discussion as part of our Ask The Experts panel. Many thanks to Oracle sponsors of our annual conference for a second year. This is a great opportunity to engage and network with industry experts.

eoghan-mcdermott-mcMC for the day will be Eoghan McDermott of The Communications Clinic. The cost per delegate for CCMA members is €199. Cost per delegate for non-members is €249. If you would like to book a place at this event, please click on the button below.