CCMA Annual Conference 2012 - only two weeks to go!

Dr Nicola Millard BT Futurologist Keynote SpeakerCCMA Conference 2012

The CCMA annual conference will take place on Wednesday 16th May in Carton House, Maynooth. Already over 100 senior industry professionals are registered to attend to hear the latest thinking in the contact centre & shared services industry sector. To give you a flavour of the event here is a clip from Nicola's presentation earlier this year on the theme Crowds, Clouds and Autonomous Customers.  At this conference Nicola will share new research specifically looking at how companies can interact with their customers through social media. Other speakers on the day include Gerard O'Neill Chairman Amarach, Frank Ryan CEO Enterprise Ireland, Lyn Etherington Cape Consulting, Heather Reynolds Eishtec and Rob Thomas, WSI. Topics to be addressed include:

  • Ireland's contact centre & shared services industry ready to deliver
  • Creating a platform for success
  • Embracing social media to deal with the changing consumer

A full agenda for the conference is available to download. If you have not already registered to attend please register on our website.