CCMA Customer Experience Leadership Summit 2016
The CCMA annual conference will take place on Thursday 26th May in Killashee House Hotel, Naas, Co. Kildare.
Our annual industry gathering sees leading national and international speakers sharing their experience and thoughts on Customer Experience in 2016 and beyond. We will also be sharing the findings of our Talent Management Survey undertaken by Deloitte. We have a fantastic line up of speakers who will address a range of topics including current challenges and trends in our sector. Presentations will include:
| Presentation | Speaker |
| Your Greatest Asset is Your People | Keynote Speaker - Louise Phelan,Vice President Global Operations EMEA, PayPal. |
| Experiencing the Future: How Customer Experience will unlock Future Opportunities for Growth and Profit | Gerard O'Neill, Chairman Amarach Research. |
| CCMA/Deloitte Talent Management Research 2016: Engaging your Talent in a Changing Environment | Yvonne Byrne, Director Customer Transformation at Deloitte Consulting. |
| Inspire Employees to Amaze Customers | Paul van den Berg, Vice President Global Customer Care & Europe & Africa Operations, Plantronics. |
| How Netflix Leverages Outsourcing to deliver an Amazing Customer Experience | Mary Flynn, Director Customer Service EMEA Netflix. |
| Commonsense Leadership | Maurice Whelan, Managing Director Unleash Potential. |
| Customer Experience - a Catalyst for Change | David Webb, Director of Operations CarTrawler. |
| The 4th Industrial Revolution of Customer Experience | Cyril Treacy, Service SVP Salesforce, EMEA. |
| Challenges in Customer Contact Management | A Panel Discussion on Challenges in our industry in 2016. |
MC for the day will be Colette Fitzpatrick, TV Broadcaster and News Journalist. The cost per delegate for CCMA members is €199. Cost per delegate for non members is €229. If you would like to book a place at this event, please click on the button below. 