CCMA Irish Customer Contact & Shared Services Awards 2020 - Announcing the Shortlist for Individual Award Categories

More than ever it’s important to come together to celebrate our achievements and recognize the accomplishments of key individuals, teams and brands within the contact centre industry, in sales, customer service and technical support. Our awards help set and recognise the standard of what is a highly professional, dedicated and amazing industry today.

With a best dressed prize and a new category this year (and we hope just this year!) – Best Response to Covid-19 – we’re all set in delivering what will be a fantastic and enjoyable evening for all our members.

Stay tuned for our awards live page which will live stream our exciting event in virtual from Virgin Media studios at 7 p.m. Friday 20th November.

Categories for this year:

Individuals

  • Advisor of the Year 2020 Nominees
  • Team Leader of the Year 2020 Nominees
  • Manager of the Year 2020
  • Support Professional of the Year 2020 Nominees

Teams

  • Team of the Year 2020
  • Support Team of the Year 2020
  • Contact Centre of the Year
  • Best Response to Covid 19 (New Category)

Advisor of the Year 2020 Nominees

This individual is a team player with an unrelenting focus on delivering service excellence and going that extra mile for customers.

  • Ignacio Bellmont – PayPal
  • Arlene Byrne - AIB
  • Joanne Carrig - New Ireland
  • Pauline Clancy – Avantcard
  • Niamh Fitzgerald – Sun Life International
  • Willie Furey – Vhi Healthcare
  • Brian Marshall - Indeed
  • Ciara O’Neill – PayPal
  • Stephen Orminston – PayPal
  • Laura Ott – Indeed
  • Dan White – Sun Life

Team Leader of the Year 2020 Nominees

This is an individual committed to supporting and developing their team in order to realise their potential within a motivational, engaging and rewarding environment. He/ she will be a passionate customer advocate and actively seek out customer feedback in order to improve service delivery.

And the Shortlisted Nominees Are:

  • Mark Cameron – AIB
  • Emma Cooke – Indeed
  • Seamus Doyle – Merlyn
  • Aidan Flannery – TELUS International
  • Carolyn Forde – SSE Airtricity
  • Tina Larkin – AIB
  • Elena Mastovich – PayPal
  • Ronan O’Brien - Avantcard
  • Aoife O’Mahony – Arema Connect
  • Grainne Reilly – AIB
  • Ana Viar – PayPal 

Manager of the Year 2020

This is an individual who demonstrates inspirational leadership, strategic thinking and problem solving skills, underpinned by innovative ways of working, strong stakeholder and change management skills and a commitment to service excellence.

And the Shortlisted Nominees Are:

  • Aisling Durkin – Indeed
  • Damien Hutchinson – Permanent TSB
  • John Weldon – Sun Life 

Support Professional of the Year 2020 Nominees

This is an individual committed to supporting the operation to optimise performance and deliver exemplary customer experience. He/she will be an experienced professional, demonstrating dedication, collaboration, organisation and innovation.

And the Shortlisted Nominees Are:

  • Teresa Bennett – AIB
  • Gary Camon – Sun Life Service Desk
  • Ann Marie Halligan – AIB
  • Michael McTague – Avantcard
  • Jane Signorelli – Sun Life International 

Team of the Year 2020

And the Shortlisted Nominated Teams are:

  • Allianz Medical Services Team
  • Arema Connect – eShopWorld Team
  • Dell EMC – Optimise for Storage Team
  • FMI – Mymilkman.ie Team
  • Indeed – Benelux Shared Support Team
  • Merlyn – Customer Support Team
  • New Ireland Assurance – Pensions Team
  • NSSO – Customer Relations & Support Services Team
  • PayPal – Merchant Identity Consultants Team
  • Vhi – Webchat Team 

Support Team of the Year 2020

And the Shortlisted Nominated Teams are:

  • AIB – Business Performance Team
  • New Ireland – People & Technical Capability Team
  • PayPal – EMEA Site Coach Team
  • Sun Life International – US Quality Control Team

Contact Centre of the Year

And the Nominee Organisations Are:

  • Avantcard
  • Cartrawler
  • Dell Technologies
  • FMI
  • New Ireland Assurance
  • Permanent TSB
  • Sun Life

Best Response to Covid 19 (New Category)

And the Nominee Organisations Are:

  • AIB
  • Arema Connect
  • Avantcard
  • Cartrawler
  • Cook Medical
  • Dell Technologies
  • DPD Ireland
  • Dublin City Council
  • Emovis
  • Fidelity
  • Indeed
  • NSSO
  • PayPal
  • Permanent TSB
  • SSE Airtricity
  • Sun Life
  • Virgin Media

The awards ceremony will take place at 7pm IST on Friday, 20th November and will be hosted by Muireann O'Connell from Virgin Media studios. Our long anticipated awards ceremony will be brought to you and your team virtually and will be live streamed through the website.

Don't forget to use our hashtag #ccmalive on the night and get tweeting!