Chatbots and AI are Here to Stay
Our CCMA Silver sponsor, Webio, is hosting a webinar Friday, December 8th.
Webinar : Learn How to Use Chatbots and AI in Your Contact Centre
Businesses are realizing that their customers now expect 24/7 customer engagement which is a challenge for many. The significant shift towards conversational messaging cannot be ignored anymore. With 67% of customers using chatbots (unknowingly in all cases) for customer support in the last year (Gartner) and 80% of business planning to implement chatbots by 2020 (Business Insider). The time to act is now. So how can your business start this transition into the world of chatbots and customer conversational messaging? It is not as challenging as you may think. Join this 45-minute webinar, where we will look at:
- Why chatbots have become so popular in businesses of all sizes.
- What's the reality on the ground today with AI and Chatbot usage.
- "Practical AI" uses and how it can augment your existing channels today.
- Blended 'AI': Letting Chatbots and Live Agents work-side-by-side.
- Where's the right place to start from a cost, resource and business benefit.
Date: Friday December 8th Time: 10:15am GMT