Introducing Voice ID with Biometric Technology, a first for Ireland

CCMA Open Forum – Learn how AIB Bank are introducing innovative Voice ID for their customers in Ireland

We are delighted to announce our CCMA  June Open Forum event with AIB Bank.  The event will be held at AIB HQ on 10 Molesworth Street, Dublin 2 on 19 June 2019.

As part of AIB’s commitment to provide customers with innovative new services, they have launched Voice ID, a simple, fast and secure way to authenticate customers over the phone. Voice ID uses the customers voice to authenticate them and recognises over 100 unique vocal characteristics.

Simply speaking the phrase ‘My Voice is my Password’ into the phone will do the job that security questions did in the past.

Voice ID,is a first to the Irish market, developed in conjunction with biometric technology from Nuance for all AIB, First Trust and Allied Irish Bank GB personal customers.

At this breakfast briefing, AIB will talk through this programme of work, from project inception to technology consideration. They will also cover insights on staff and customer adoption.

This is a great opportunity for CCMA members to Join AIB and meet the teams that develop, design, deliver and support their propositions, products and services for their customers.

The AIB team will walk attendees through their journey to implement Voice ID and CCMA members will get a “behind the scenes” view of the challenges and considerations in taking on a project like this.

Discussion topics include:

  • Business overview of Voice ID
  • Technology walkthrough of Voice Biometrics
  • Our deployment approach and managing stakeholder engagement
  • Bringing our staff on the journey with us
  • Customer communications

The agenda is as follows:

Time Topic
8.30 – 9.00 a.m. Registration, Tea and Coffee
9.00 – 9.30 a.m. Introduction to Voice ID, Approach & Business Case Overview
9.30 – 9.50 a.m. Technology Overview
9.50 – 10.00 a.m. Managing customer consent and communications
10.00 – 10.15 a.m. Deployment approach and stakeholder engagement
10.15 – 10.30 a.m. Staff Engagement
10.30 Wrap Up, Q & A