Irish Contact Centre & Shared Services Awards 2012

Launch of Irish Contact Centre & Shared Services Awards 2012Irish Contact Centre & Shared Services Awards 2012

CCMA are delighted to launch our annual awards programme for 2012. Full details of the award categories and application criteria can be found in the awards page on the CCMA website. The awards provide organisations that deliver customer service, sales and technical support the opportunity to be judged by their peers and to be recognised for their ability to deliver excellence in the current challenging economic environment. In 2011 over 150 entries were received and more than 500 industry professionals attended the awards held at the Burlington Hotel, Dublin. 2012 will be the seventh year in which the awards are organised by the CCMA. This year's awards ceremony will take place on Saturday 17th November, in the Burlington Hotel, Dublin. The closing date for submission of entries is 5 p.m. Monday 10th September, 2012. All organisations within the contact centre and shared services industry including suppliers to the sector can enter the awards. Companies do not have to be members of the CCMA to participate. For companies contemplating entering the awards a judges conference call will take place at 4 p.m. on Thursday 19th July, 2012. To participate in the call e-mail In summary key dates for your diary are:

  • Launch of Awards Monday 16th July.
  • Judges conference call 4 p.m. Thursday 19th July.
  • Closing date for submissions by e-mail only 5 p.m. Monday 10th September.

We are actively encouraging participation of companies in our sector for the 2012 awards. If you are a previous particpant or winner please share your views on our industry awards by leaving a comment below. For further information on the awards or if you are interested in sponsorsing an award please contact