Learn From the Winners of 2014 CCMA Awards

Cork, the real Capital of Customer Support ?

Is Cork the real capital of customer support? In 2014, Cork demonstrated itself to be a hub of excellence in the customer support arena as a significant number of trophies were brought back to the banks of the Lee from the Irish Contact Centre & Shared Services Awards. Most significantly the Rebel County proved itself in several major categories

  • Best Small or Growing Contact or Shared Services Centre - Heineken Ireland
  • International Shared Services of the Year - Eli Lilly Global Business Solutions
  • Outsource Partner of the Year - Abtran & Electric Ireland
  • Contact Centre of the Year - Blizzard Entertainment

Over the next couple of weeks as many of you are working on submissions for the 2015 Awards, we'll be sharing the thoughts of the winners on the experience of entering and ultimately winning in their categories. They 'll try to share some insight into the talent and experience available in the Cork area, the engagement in the Cork Customer Contact and Shared Services Centres and the impact on their teams of bringing home the prestigious awards! If you would like more information on entering the 2015 Irish Customer Contact & Shared Services Awards please contact Dorothy.