Learn from Xerox - International Shared Services Centre of the Year 2011

Visit to Xerox Managed Print Services Global Delivery Centre Thursday 1st March 2012

We are delighted to announce that our next CCMA Network Forum will be hosted by Xerox at their facility in Ballycoolin Business Park, Blanchardstown on Thursday 1st March. The Xerox Managed Print Services Global Delivery Centre was awarded the accolade International Shared Services Centre of the Year at the 2011 Irish Contact Centre and Shared Services Awards. With 230 highly skilled professionals the centre supports a range of activities across 11 countries in 16 languages servicing European and Global markets. At this network forum Xerox will outline their Shared Services business model and provide a tour of their facility. The agenda for the event is as follows:

• 08.30 - 09.00 a.m. Registration - tea, coffee and networking
• 09.00 - 10 .00 a.m. Xerox - Overview and insight into the Shared Services Delivery model
• 10.00 - 10.30 a.m. Tour of Centre and Tools Demonstration
• 10.30 - 11.00 a.m. Questions, Networking and Close.

This Xerox facility has been at the forefront in implementing several major service innovations including cloud based solutions and a virtual training centre. This promises to be an event at which you will hear best practice for the design and operation of a Shared Services Centre. If you would like to register to attend this network forum please visit our events page.