Overcoming Customer Contact Barriers
As our events calendar fills up for 2019, we have an exciting breakfast briefing we would be delighted for you to join us at on Tuesday, February 26th, at the Westbury Hotel, Balfe Street, Dublin 2. A key challenge in the Customer Service industry is around managing frictions throughout the customer journey and finding ways to improve the service experience. One of the more challenging topics is in the area of Credit Control. This briefing will focus on tactics and tools to help manage these challenges. We welcome our guest speaker, Andy McNulty from SSE Airtricity, who will discuss their approach to handling sensitive issues around credit collections and proactive methods that can help set the stage for a positive engagement. Matt Weil from VoiceSage, our sponsor for the event, will present on their latest developments in customer contact technology and how to overcome some of the barriers with a particular focus on credit collections. For more details on the event and to book your spot, please visit our event page.