Remote Working is Transforming the Contact Centre Industry
Sue Marshall, CEO of ABodoo, will take to the podium with John Riordan, Director of Support, Shopify, to discuss the many ways in which remote working is transforming the Contact Centre industry, offering increased productivity, access to new talent pools, lower attrition levels and greater flexibility for scaling. Sue has over 20 years contact centre leadership experience across Software, Outsourcing and Online Recruitment. Sue's earliest success was building an outsourced contact centre start-up to revenues of £28 million in just 5 years. On Thursday, April 12th, Sue will discuss the 4 Core Winning Principles for Building a Remote Workforce including finding the right people, the best tech tools, trust, empowerment and remote interaction.