Season’s Greetings and Happy New Year to all CCMA Members!
On behalf of the board of the CCMA I would like to wish all our members a Happy Christmas and every success for you and your business in 2012. We are delighted to advise members that we recently presented Childline with a donation of ‚€4,500. This sum was raised at the Irish Contact Centre and Shared Services Awards 2011 hosted by CCMA. We thank all attendees for their generous contributions to our raffle held to raise funds for Childline. Here is a short video of the awards ceremony which we hope you will enjoy. Thanks again to all our sponsors in particular Three our gold sponsor. We are busy working on our schedule of events for 2012 and plan to have a packed agenda with monthly network forums sharing industry best practice and our annual conference in May. Full details of all upcoming events will be available in early January on our events page. If there are any particular subject areas that you would like addressed as part of a CCMA Network forum in 2012 please let me know. We wish you health and happiness in 2012.