Shortlist announced for Irish Customer Contact & Shared Services Awards 2016

42 Companies are shortlisted for 2016 awards...

Companies shortlisted for 2016 CCMA awards CCMA are delighted to announce that 42 companies have been shortlisted for an Irish Customer Contact & Shared Services Award.

These prestigious industry awards celebrate the high standards and service excellence within the Irish Customer Contact & Shared Services sector. The awards recognise and honour the companies and people who focus on being the best.

Across 17 categories many leading Irish and International customer service organisations have shown that they are at the forefront in supporting their customers through a range of channels including on-line and social media. Congratulations to all who have participated and best of luck to those short-listed.

The gala awards ceremony will take place on Saturday 12th November in the DoubleTree by Hilton, Burlington Road, Dublin 4. Our host for the evening will be Eoghan McDermott. Music will be by The Prickly Pears.

We are delighted that Genesys with their partners GEMA Consulting Ireland are gold sponsors of the 2016 awards.

If you would like to attend the awards or are interested in sponsoring an award category please contact


For those who cannot attend, the awards ceremony will be streamed live so stay tuned as further details will be provided shortly.