The 2018 Irish Customer Contact & Shared Services Awards Shortlist is Here

Are you one of the 37 Companies shortlisted this year?

ccma-awards-shorlist-banner-2018 This year the CCMA have shortlisted 37 companies for the Irish Customer Contact & Shared Services Awards.

If you are new to these awards, we celebrate the highest standards and service excellence within the Irish Customer Contact & Shared Services sector by recognising and honouring the companies and people who focus on being the best.

Across 17 categories many leading Irish and International customer service organisations have shown that they are at the forefront in supporting their customers through a range of channels including on-line and social media. Congratulations to all who have participated and best of luck to those shortlisted.


The gala awards ceremony will take place on Saturday, 10th November, at the Clayton Hotel, Burlington Road, Dublin 4. Our host for the evening will be Andrew Ryan, music will be by The HeeBeeBeeGee's.

If you would like to attend the awards or are interested in sponsoring an award category please contact

This year's gold sponsors for the 2018 awards are BT and Cisco. Without their support, events like this wouldn't happen, so we thank you.

Built over 30 years of customer success, BT and Cisco are two established, reliable brands and a formidable force in the digital world. One of six Cisco Global Gold partners, BT has a history of innovation, and a commitment to continued investment in technology.
Customers who partner with BT and Cisco can expect to de-risk and accelerate their digital journey to €˜as-a-service' cloud solutions. They will discover reliable, secure, simple-to-use applications, and experience the future of communications through one of the biggest and strongest technology partnerships in the world.

For those who cannot attend, the awards ceremony will be streamed live so stay tuned as further details will be provided shortly.