The Learning & Development Pathway of an Advisor

CCMA Members Forum: Vhi Healthcare Showcasing The Learning & Development Pathway of an Advisor

Vhi's Business Centre in Kilkenny will host members of the CCMA this Thursday March 23rd, to provide a unique insight into the CCMA award-winning training programme they undertook to support the launch of Vhi Life in 2016. On an annual basis, the Vhi learning and development team design a training plan to support the business strategy and goals for the coming year. Training is one of the key enablers in supporting the company's business goals and strategy in the year ahead. Vhi makes a significant investment in training their people and in their continuous development. This helps them to remain Ireland's leading health insurer and to ensure their customers receive the best quality service possible. The Learning and Development team provide on-going training as well as in-house lectures to ensure the customer service team retain their can do attitude and continue to provide customers with the Vhi experience on every contact. At the CCMA session on March 23rd, key members from Vhi's Learning and Development team will give an overview of the bespoke training programme they designed to ensure the dedicated Vhi Life agents could have a professional, informed, knowledgeable and compliant conversation with customers in April 2016. They will outline some of the challenges faced, the approach taken and the results achieved. In awarding the accolade Best Training & Development Programme 2016 to Vhi at last year's CCMA awards, the judges noted the level of innovation demonstrated throughout the design, development and execution of the Vhi training programme for the launch of Vhi Life. We look forward to learning more about this effective learning and development programme in Kilkenny this Thursday. To find out more about attending this event please contact Dorothy@ccma.ie.