CCMA Members Forum - PayPal - How we make Every Customer Smile
Date: 26/04/2023
Venue: PayPal, Ballycoolin Business Park, Blanchardstown, Dublin 15.
Winners of the award for Contact Centre of the Year - Large 2022 we are delighted to get the opportunity to visit PayPal. The theme for this CCMA member forum is How we Make Every Customer Smile.
Agenda
- 9.00 a.m. - 9.25 a.m. - Registration - Building 2 - Hill 16 - Refreshments and Networking
- 9.25 a.m. - 9.30 a.m. - Welcome - Annette Hickey, VP Customer Operations
- 9.30 a.m. - 9.50 a.m. - How We Make Every Customer Smile - Sam Longhi, Director Customer Services & AnnMarie Byrne, Director Customer Services
- 9.50 a.m. - 10.00 a.m. - Q & A
- 10.00 a.m. - 10.20 a.m. - Overview and learnings from the Advanced Leadership Program (ALP) - Maire Burke, Senior Manager, Leadership Development
- 10.20 - 10.25 a.m. - Q&A
- 10.30 a.m. Close
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