CCMA Sponsor Breakfast Briefing - TP - Transforming Public Sector CX: Real Lessons from High Pressure Environments, Real transformation, Real Organisations, Real Results.
Date: 05/03/2026
Venue: The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.
You are invited to an exclusive, senior‑level breakfast briefing at The Ivy Dublin (Jonathan Swift Room). Over breakfast, you will hear how TP – (Teleperformance) has transformed complex, large‑scale contact centre operations across some of the UK’s most demanding public sector and transport environments.
This is not a sales presentation. Instead, you’ll gain a clear, practical view of what transformation really looks like - at scale, under regulation, and under the pressure of thousands of daily customer interactions.
If you're responsible for delivering resilient, citizen‑centric services under pressure, this session will show what ‘good’ looks like in reality.
What to Expect
During this focused 2‑hour session, attendees will hear 3–4 rapid, high‑impact case studies, each structured around:
- The challenge - Scale, complexity, regulation, and operational pressure
- The approach - How TP designed and delivered transformation across people, process, and technology
- The outcome - Clear, measurable gains in CX, efficiency, resilience, and performance
Case studies will be delivered by leaders directly involved in this work - practical, honest, and outcome‑driven.
Featured Case Studies
Real transformation stories from high‑profile organisations, including:
- Student Loans Company (SLC) - Transforming high‑volume, citizen‑facing services
- Department for Education - Operational improvement at national scale
- Southeastern - Enhancing CX in a complex transport environment
- Home Office - Supporting transformation within highly sensitive, highly regulated contexts
Why Attend?
This session is designed for senior leaders who want to:
- See proven transformation, not theory
- Learn directly from public sector CX leaders
- Understand how TP delivers measurable and sustainable improvement
- Benchmark their own CX challenges against real, comparable environments
Attendees will leave with a clear blueprint for how large‑scale transformation can succeed in regulated public environments.
Our Speakers
- Ryan Creighton - SVP Client Services, TP UKI
- Heather Crow - Senior CCM, TP UKI
The breakfast briefing will commence at 9 a.m. and conclude at 11 a.m.
Please note this event is for CX practitioners only, competitors to TP and suppliers to the industry are kindly asked not to register to attend.
Reserve a Place at This Event
If you would like to book a place at this event, please click on the button below.