CCMA - Technology Showcase - Hear About Three Innovative Irish Tech Companies Providing Services to Enhance Your CX Operation
Date: 21/01/2022
Venue: Webinar 11 a.m.
CCMA are delighted to showcase three Irish technology companies who have developed services to enhance the CX.
We will be joined by
- Tony McCormack Founder & CEO Joulica - Joulica helps organisations upgrade their customer experience by providing real time and predictive analytics across all their customer interaction channels. We blend data from digital, voice and emerging channels into customer journey analytics that are enriched with business and customer context. The insights we deliver optimise digital engagement, improve automation, predict next best actions, and drive increased customer loyalty. We have a global customer base, across multiple industries ranging from social service providers to the largest global banks and have received international recognition, including Gartner in their latest report on the streaming analytics market.
- Bart Lehane Founder & CPO EdgeTier - EdgeTier's WatchTower technology allows you to understand customer issues in real-time and react to them immediately. Not only does it detect and report on issues, it also explains why they are happening, how big they are, and what customers are impacted. So no more manually searching through tickets, no more wondering why payment queries went up by 8% yesterday, WatchTower gives you the answers you need before you know you need them.
- Neil Young Co-Founder & Managing Director Leaptree - Leaptree Optimize is a Customer Experience Quality Management software product, designed for Salesforce, to enable customers to drive improvements in their quality assessment productivity by up to 50%.
This is a great opportunity to hear from these three companies on how their software can enhance CX and the efficency of your contact centre operation.
The webinar will commence at 11 a.m. and finish no later than 11.45 a.m.
For participants on the webinar each company will be offering assessment and/or workshop through which they can outline how their service can enhance your business operation in 2022.
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