CCMA Member Benchmarking Study 2022

CCMA launch results of member survey, supported by BT, which indicates that some of the barriers to hybrid working have been reduced significantly and confirms hybrid working is here to stay. The research study conducted consisted of a sample of 45 customer global and national service & shared service operations in Ireland. The primary objective of the research was to capture key benchmark data (e.g., attrition rates, absenteeism etc.) in addition to evaluating new ways of working and current challenges been faced by CX operations in Ireland.