Insights

Benchmarking

CCMA Benchmarking & Covid 19 Member Study June 2020

CCMA are delighted to publish results of our member survey undertaken by Coyne Research in June 2020

Benchmarking

2019 IDA CX Transformation

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Benchmarking

2019 CCMA Coyne Research - Customer Contact Management Association Members Study

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Benchmarking

2016 CCMA Deloitte - Ireland’s Customer Contact Sector: Engaging Talent in a Changing Environment

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Benchmarking

2014 CCMA UCD Industry Research

Benchmarking

2012 and 2011 CCMA Amarach Industry Research

Whitepapers

Working from Home Best Practice Guidelines

(261KB)

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2019 - GENESYS - State of Customer Experience research

(1.3MB)

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2019 - GENESYS - Employee engagement: Not Just a Nice to Have

(100KB)

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2019 - GENESYS - Planning and Managing Your Omnichannel Workforce

(82KB)

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2019 - GENESYS - Midsized Call Centers take a Digital-first Approach

(516KB)

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2017 - INSIDESALES.COM - Time Based Closing Strategies: The High Cost Of Procrastination

(1.1MB)

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2017 - INSIDESALES.COM - The State Of Artificial Intelligence

(1.0MB)

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Press Releases

08/08/2019

Noble Systems to Host 2019 SNUG Conference

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