Insights
Benchmarking
CCMA Ireland - Perceptions of Customer Service in Ireland & Channel Preferences May 2024
Earlier this year CCMA commissioned W5 to undertake this valuable piece of research to get an understanding of Irish consumers views on customer service standards in Ireland and their channel preferences. We also asked consumers about their views on a career in the customer service industry. The research was undertaken in late April 2024 to a panel of 385 participants.
Benchmarking
2019 CCMA Coyne Research - Customer Contact Management Association Members Study
Benchmarking
2016 CCMA Deloitte - Ireland’s Customer Contact Sector: Engaging Talent in a Changing Environment
Whitepapers
2017 - INSIDESALES.COM - Time Based Closing Strategies: The High Cost Of Procrastination
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