CCMA Member Benchmarking Study 2022

The research study supported by BT, conducted consisted of a sample of 45 customer global and national service & shared service operations in Ireland. The primary objective of the research was to capture key benchmark data (e.g., attrition rates, absenteeism etc.) in addition to evaluating new ways of working and current challenges been faced by CX operations in Ireland.

If you would like further information on this research please contact