Solidroad

Solidroad was founded in Ireland to help contact centres, BPOs, and other customer-facing organisations raise the quality of every customer interaction while making their teams faster to train and easier to manage. Building on the shift toward AI-powered enablement, Solidroad provides an AI platform for training, quality assurance, and coaching that makes it easier and more affordable for businesses to onboard staff quickly and deliver consistent customer experience at scale.

Teams built on the platform practise with realistic AI role-play before they ever reach a live customer, and every interaction is scored automatically against custom QA scorecards rather than the small sample most teams can review by hand. Those insights feed directly into targeted coaching, so agents ramp faster, quality stays consistent across large frontline teams, and managers see what's happening in every conversation.

Solidroad works across voice, chat, and messaging channels, and complements the human coaching and QA processes teams already run.

For more information visit us at https://solidroad.com/.

Case Study - watch this video to hear more about Our Story.

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