Sponsors

Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

AWS

Amazon Connect is AWS’s (Amazon Web Services) AI-powered contact centre that gives your organisation skills-based routing, task management, and unified customer profiles powered by artificial intelligence and machine learning capabilities.

CallMiner

CallMiner is the leading provider of conversation analytics to drive business improvement.

DigitalWell

DigitalWell is a leading European provider of enterprise communications, consultancy, and technology transformation services.

Genesys

Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel.

Impetus

We are an international team of senior-level experts, each with decades of experience at some of the world's top companies. Every member of our team brings proven expertise and a commitment to driving impactful, affordable, and timely results that deliver value from day one. Disrupting the traditional approach of consulting organisations, our team brings immediate impact, empowering your business to move faster and further. With sharp insight and a relentless focus on what matters most, we create meaningful change and lasting success - at pace.

NICE

NICE is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organisations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organisations of all sizes deliver better customer service, ensure compliance, combat fraud, and safeguard citizens. Over 25,000 organisations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.