Blog

14th November, 2019

2019 CCMA Awards Streamed Live

The 2019 Irish Contact Centre and Shared Services awards ceremony will be steamed live from the iconic Burlington Hotel, Dublin Ireland

05th November, 2019

CCMA Irish Customer Contact & Shared Services Awards 2019 - Announcing the shortlist for individual Award Categories

Read more

17th September, 2019

How organisations are responding to technology disruption

Read more

21st August, 2019

How to Translate Customer Experience Strategy into Actionable Behaviours

Read more

09th July, 2013

Launch of 2013 Irish Contact Centre & Shared Services Awards

15th May, 2013

How to Turn a Complaint into Good PR

01st May, 2013

Are your customers contacting you online?

12th March, 2013

Visa Reform for Ireland’s Technical Sector