Blog

21st May, 2014

CCMA Customer Experience Leadership Summit 2014

21st February, 2014

Speech recognition to replace humans!

13th February, 2014

2014 CCMA Contact Centre & Outsourcing Industry Jobs Fair

04th February, 2014

How to Increase Contact Centre Productivity Whilst Improving Customer Service

15th January, 2014

The challenge of the Omni-Channel - delighting your customers where they value it.

13th December, 2013

Why you Cannot Afford to Ignore Quality Management

22nd November, 2013

Highlights from the Irish Contact Centre and Shared Services Awards 2013

15th November, 2013

CCMA goes Social for their 2013 Awards