22nd October, 2013
Live Chat - Why Engagement Matters
06th September, 2013
Do you want to advance your career as a Team Leader or Supervisor in a Contact or Shared Services Centre?
23rd August, 2013
4 Tips for Proactive Social Customer Care
16th July, 2013
The changing face of Contact Centres: Social Media Is Transforming Customer Service
12th July, 2013
Only 18% of employees trust their leaders!
09th July, 2013
Launch of 2013 Irish Contact Centre & Shared Services Awards
15th May, 2013
How to Turn a Complaint into Good PR
01st May, 2013