21st May, 2014
CCMA Customer Experience Leadership Summit 2014
21st February, 2014
Speech recognition to replace humans!
13th February, 2014
2014 CCMA Contact Centre & Outsourcing Industry Jobs Fair
04th February, 2014
How to Increase Contact Centre Productivity Whilst Improving Customer Service
15th January, 2014
The challenge of the Omni-Channel - delighting your customers where they value it.
13th December, 2013
Why you Cannot Afford to Ignore Quality Management
22nd November, 2013
Highlights from the Irish Contact Centre and Shared Services Awards 2013
15th November, 2013