15th November, 2013

Live Streaming of CCMA Awards 2013

12th November, 2013

Challenges in Improving Quality Monitoring

05th November, 2013

Shortlist for 2013 Irish Contact Centre & Shared Services Awards Announced

22nd October, 2013

Live Chat - Why Engagement Matters

06th September, 2013

Do you want to advance your career as a Team Leader or Supervisor in a Contact or Shared Services Centre?

23rd August, 2013

4 Tips for Proactive Social Customer Care

16th July, 2013

The changing face of Contact Centres: Social Media Is Transforming Customer Service

12th July, 2013

Only 18% of employees trust their leaders!